Your first visit gives our doctors the opportunity to get to know you. The doctors will review your medical and ophthalmic history, address any issues that you may have with your eyes and perform a complete and thorough examination of your entire visual system.
You can expect to have your eyes dilated at this visit so that the doctors can examine your lens, vitreous, nerve, macula and retina. A typical new-patient examination takes over two hours. Your vision will be blurry for about four hours after this examination, and we recommend that you plan your day accordingly. The doctors may obtain advanced imaging or other specialized tests on the day of your examination or have you return for a follow-up visit, if necessary.
Once you arrive at our office, our staff will ask you to fill out a questionnaire and other forms. These forms are available for download through the following links and may be filled out at home prior to your visit.
If you are a returning patient, we will ask you to update our records with any changes in address, phone number or insurance coverage. This is important as we strive to keep our files as current as possible. We will also ask you to provide us with your insurance ID card(s), as we keep copies of these as part of your chart.
Making an appointment is as easy as calling our office at 212-650-0400 or using our convenient Request an Appointment form. We welcome patients from Scarsdale, Chappaqua and Manhattan, New York, Newark, New Jersey, Greenwich, Connecticut and neighboring areas. If you must cancel an appointment for any reason, please give us at least 24 hours’ advance notice so that we can accommodate another patient and reschedule you to a more favorable time.
If you have a question about billing or a particular bill, our support staff will be happy to help you.
We accept and file most major health insurance and we’ll be happy to answer your questions about specific types of coverage.
Dr. Mandelbaum accepts Aetna, Blue Cross/Blue Shield PPO, HMO, EPO, Horizon Blue Shield, United/ Oxford and Medicare.
Dr. Rapoport accepts United HealthCare/ Oxford, Blue Cross/Blue Shield PPO, HMO, EPO, Horizon Blue Shield, Medicare, Cigna, Oscar, and Aetna.
In an attempt to keep your medical costs as reasonable as possible, we participate with most major insurance carriers. Please recognize that this substantially reduces the fees that we are paid. As such, we need to see a higher volume of patients than if we did not participate with insurance. This may lead to longer wait times than we would like, but that is the only way we can provide the personalized care and lower costs.
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"I've been essentially blind my whole life and recently decided to get elective eye surgery. I unfortunately did not qualify for Lasik, but did qualify for PRK. Dr. Rapoport was fantastic - she explained all my options in detail and was very diligent in giving me instructions pre/post operations - even when I asked twice/three times. She's always available to talk and super empathetic. I could not recommend a better eye surgeon!"
"Dr Rapoport is a skilled, knowledgeable, sincerely caring medical professional. I started seeing her a year ago and have since moved out of state. Regardless, it's a priority for me to continue under her good care. I feel confident in her abilities - and it is my eyesight afterall!"
"After seeing Dr. Rapaport for three months I have experienced the greatest improvement for my dry eye syndrome than I have in the past 15 years. Dr. Rapaport is very knowledgable and caring. I am very grateful to her and her staff, in particular to Amy, who has been incredibly helpful to me. Everyone here conducts themselves in a highly professional manner, and they also run a tight ship in terms of timeliness. I have been seen every time without waiting any more than 5 minutes, and this I appreciate a lot. I feel very fortunate to be a patient at this medical practice."
"My dry eye syndrome has greatly improved , thanks to the medical skill and persistent attention from Dr Rapoport . Along with being medically astute she was also empathic and encouraging , phone calls were promptly returned . She was always available for walk in appointments , making a place for me in her schedule . i feel very fortunate to be her patient."
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